The satisfaction of our customers is very important to us.
We at LRI Capital Management SA feel ourselves obliged to provide our services in the interests of and to the full satisfaction of our clients and investors.
If you should find yourself nonetheless dissatisfied for any reason, please contact in the first instance your personal relationship manager or the LRI Capital Management SA Complaints Officer.
You can reach the Complaints Officer:
LRI Capital Management SA
9A, Rue Gabriel Lippmann
by email: firstname.lastname@example.org
by fax: (+352) 42 74 54
We have set ourselves high standards in the resolution of complaints. Within 10 business days following receipt of your complaint, you will receive an initial response and relevant information about what happens next and the time needed for processing.
If you are dissatisfied with the reply, please contact the Managing Director Tim Kiefer responsible for complaints as your next step. If you do not receive a satisfactory response within a month, you will have the third step of using the out-of-court resolution procedure for appeals to the CSSF (CSSF Regulation no. 13-02). Please note that the application must be submitted to the CSSF within a period of one year from the date an appeal was lodged with our relevant board. If the time limit passes, the request is inadmissible.
CSSF contact information:
Commission de Surveillance du Secteur Financier
Département Juridique II
110, route d’Arlon
by email: email@example.com
by fax: (+352) 26 25 1 - 601
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of § 36, para. 1 Consumer Dispute Resolution Act.